CALMERAS
We want to offer you a simple and stress-free shopping experience, from order confirmation to receipt. Here you will find all the essential information about preparation, delivery, tracking, and returns.
Each order is carefully prepared before dispatch. An order confirmation will be sent to you by email after your purchase has been confirmed.
When your order is dispatched, you will receive the available tracking information for your parcel.
After dispatch, delivery is generally completed within 2 to 3 business days in France and Europe.
Outside the European Union, the estimated delivery time is generally 3 to 5 business days.
We invite you to carefully check your name, address, postal code, and contact details before confirming your order.
In case of an error, contact us as soon as possible. We will do our best to update the information before the parcel is handed over to the carrier.
You have 14 days from receipt of your order to submit a return request, subject to the conditions applicable to the product concerned.
Returned items must be in their original condition, unworn, unused, unwashed, and complete.
After receiving your return, the items are inspected to verify that they comply with the return conditions.
Once the return has been accepted, the refund is issued to the payment method used for your order. The time it takes to appear in your account then depends on your bank or payment provider.
If your parcel arrives damaged, if an item is missing or if you receive a product different from the one ordered, contact our customer service team as soon as possible.
Remember to include your order number and attach photographs when necessary to help us process your request.
Our customer service team remains available for any questions regarding the preparation, delivery, tracking, or return of your order. Simply have your order number ready so that we can assist you promptly.
Contact CALMERASThe stated delivery times are indicative only and apply after dispatch, and may exceptionally vary depending on the destination, carrier, or circumstances beyond our control.
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