Frequently asked questions

Select the desired product, choose the available options such as size, color, or momme, then add your item to the cart. You then simply need to follow the various steps through to payment and confirmation of your order.

Once your order has been validated, a confirmation email is sent to the address provided when you made your purchase. It contains the main information relating to your order.

When your order is shipped, tracking information available so that you can track the transit of your parcel.

After dispatch, delivery is generally completed within 2 to 3 business days in France and Europe. Outside the European Union, the indicative delivery time is generally 3 to 5 business days.

These time frames refer to transport after dispatch and may exceptionally vary depending on the destination, carrier, or circumstances beyond our control.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to modify the information before the handover of your parcel to the carrier.

Once the order has been shipped, some changes may may no longer be possible.

Yes. You have 14 days from receipt of your order to request a return, subject to the applicable conditions applicable to the product concerned.

The items must be returned in their original condition, unworn, unused, unwashed, and complete.

Contact our customer service, specifying your order number and the item concerned. The necessary return instructions will then be provided to you.

After receiving your return, the items are inspected. When the return is accepted, the refund is issued to the payment method used when placing the order.

The time it takes for the refund to appear in your account then depends on from your bank or payment provider.

Contact our customer service team as soon as possible, providing your order number and describing the problem encountered. Photographs of the item or package may be requested so that we can review your request quickly.

The momme is a unit traditionally used to express the weight and density of silk fabric. The higher the momme count, the denser the fabric generally is denser and has a more substantial feel.

The choice depends above all on the product and the feel you are looking for. The available options are indicated directly on each product page.

For clothing, we recommend checking the information available on the product page, as well as our size guide to select the most suitable size.

Silk is a delicate material. We recommend following the care instructions provided on the label and on the product page of the product concerned.

In general, avoid high temperatures, harsh products and treatments that may damage the silk fibers.

Yes. Payments made on CALMERAS are processed using the secure payment options available when confirming of your order.

Complete banking information is not directly accessible by CALMERAS.

Information about applicable taxes is provided on the website and during the ordering process. The total amount payable is displayed before final confirmation of your payment.

Reviews are displayed directly on the relevant product pages. This allows you to view reviews that correspond precisely the item you are interested in.

You can share your experience directly from the product page for the relevant item using the space provided for this purpose.