CALMERAS
We want to offer you a simple and stress-free shopping experience, from order confirmation to receipt. Here you will find all the essential information about preparation, delivery, tracking, and returns.
Each order is carefully prepared before dispatch. An order confirmation will be sent to you by email after your purchase has been confirmed.
When your order is dispatched, you will receive the tracking information available for your parcel.
After dispatch, delivery is generally completed within 2 to 3 business days in France and Europe.
Outside the European Union, the indicative delivery time is generally 3 to 5 business days.
We invite you to carefully check your name, your address, postal code, and contact details before validating your order.
In case of an error, contact us as soon as possible. We will do our best to modify the information before the parcel is handed over to the carrier.
You have 14 days from receipt of your order to submit a return request, subject to the applicable conditions applicable to the product concerned.
Returned items must be in their original condition, unworn, unused, unwashed, and complete.
After receiving your return, the items are inspected to verify that they comply with the return conditions.
Once the return has been accepted, the refund is issued on the payment method used for your order. The time it takes to appear in your account then depends from your bank or payment provider.
If your parcel arrives damaged, if an item is missing or if you receive a product different from the one ordered, contact our customer service team as soon as possible.
Remember to include your order number and attach photographs when necessary to facilitate the processing of your request.
Our customer service team remains available for any questions regarding preparation, delivery, tracking, or returns of your order. Simply have your order number ready of your order so that we can assist you promptly.
Contact CALMERASThe stated delivery times are indicative and apply after dispatch and may exceptionally vary depending on the destination and carrier or circumstances beyond our control.
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