Privacy Policy

Data controller

Data processing carried out in connection with the operation of the site www.calmeras.com is the responsibility of the entity operating the CALMERAS brand and store.

Its legal identity and contact details are available in our Legal notices .

For any questions regarding your personal data or to exercise your rights, you may also use our page Contact us .

Data that may be collected

Depending on how you use the Site, different categories of information may be processed.

Data sources

Most information is provided directly by you, particularly when you place an order, create an account, contact our customer service, subscribe to communications, or use certain Site features.

Certain technical data may also be generated automatically while you browse. Information may also be provided to us by service providers involved in fulfilling a transaction, delivery, or service.

Why do we use your data?

Data is used only where there is a defined purpose and a legal basis for its processing.

Payments

Payments made on CALMERAS are processed through service providers and dedicated payment solutions.

Your complete bank card details are processed by the relevant payment services. CALMERAS receives the information necessary for transaction confirmation and tracking, without needing direct access to your full bank card number.

Payment service providers may apply their own privacy policies and regulatory obligations.

Commercial communications

When you voluntarily sign up to our newsletter or an offer requiring your email address, it may be used to send you commercial information related to CALMERAS.

You may unsubscribe at any time using the link provided in the relevant communications or by contacting our customer service.

Cookies and other trackers

The Site may use cookies or similar technologies required for its operation, in particular to enable certain essential browsing and ordering functions.

Other trackers may be used, depending on the features enabled, to measure audience, improve the experience, customise certain content or support business activities.

When regulations require your consent, these trackers are used only after your choice. You can accept, refuse or modify your preferences using the cookie management tool offered on the Site when available.

Who can your data be shared with?

Access to the data is limited to persons and service providers who need it to provide a service or fulfill a specific obligation.

This may include:

• the technical platform used to operate the store;
• payment service providers;
• carriers and logistics partners;
• technical, hosting, and security services;
• communication or marketing service providers where applicable;
• professional advisers involved when necessary;
• authorized authorities or bodies when legally required.

These recipients receive only the information necessary to carry out their respective functions, subject to their own obligations.

International transfers

Certain technical service providers used to operate an online store may process data from several countries.

When personal data covered by European data protection rules is transferred to a country located outside the European Economic Area, the mechanisms and safeguards provided under applicable regulations must be used when required.

Retention period

Personal data is not intended to be retained indefinitely. The retention period depends on the purpose for which the data is used.

• Orders and billing: for the period necessary to process the order, then for the required periods under accounting obligations, applicable tax or regulatory requirements.
• Customer account: for the period required for the account to operate, subject to applicable retention obligations.
• Customer service: for the necessary period to process and monitor the request, then when necessary for managing any potential complaint.
• Marketing communications: until consent is withdrawn or for the permitted period under applicable regulations.
• Technical data and cookies: according to their purpose, the applied settings and the permitted or recommended retention periods.

Data Security

CALMERAS implements, directly or through its service providers, technical and organizational measures designed to protect the information processed against unauthorized access, loss, alteration, or inappropriate disclosure.

As no IT system can provide absolute security, the measures implemented are adapted according to the risks, the tools used, and evolving practices.

Your rights

Under the regulations applicable to you and subject to the conditions set out therein, you may have several rights concerning your personal data.

Other rights

Depending on your situation, you may also have a right to restriction of processing, to the portability of certain data as well as the right to withdraw previously given consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.

Complaint to a supervisory authority

If you believe that the processing of your personal data does not comply with the applicable rules, you may lodge a complaint with the competent supervisory authority regarding data protection.

For individuals subject to French regulations, this authority is notably the Commission Nationale de l’Informatique et des Libertés (CNIL).

Policy update

This Privacy Policy may be updated to reflect changes to the Site, the services used, our practices, or applicable regulatory obligations.

The version available on this page is the one applicable at the time it is viewed.

Contact

For any question concerning this Privacy Policy, the use of your data or the exercise of your rights, you can contact CALMERAS customer service from our page Contact us .

The legal information relating to the entity operating the Site is available in our Legal notices .