CALMERAS
These General Terms and Conditions of Sale govern orders placed on CALMERAS and specify the main conditions applicable to the purchase, payment, delivery, and returns.
By confirming an order on calmeras.com,
the Customer acknowledges having read
of these General Terms and Conditions of Sale.
Legal information relating to the publisher
and the site operator are available
in the Legal notices section.
These General Terms and Conditions of Sale, hereinafter referred to as the “GTC”, govern sales made on the site www.calmeras.com.
They apply to orders placed by customers for the products offered for sale on the site.
Any order implies acceptance of these GTC in their applicable version at the time the order is confirmed.
In these GTC:
The essential characteristics of the products are presented on their respective pages.
CALMERAS strives to provide descriptions, photographs and information that are as accurate as possible.
Slight differences may nevertheless appear, particularly with regard to colors, depending on the screen used and its settings, or the shooting conditions.
Characteristics such as the material, the size, color, or momme where applicable, are specified directly on the product page concerned.
Products are offered subject to the stock levels or availability indicated on the Site.
If a product becomes unavailable after an order has been confirmed, the Customer will be informed as soon as possible.
An appropriate solution may then be offered, in particular a new shipment when possible, an alternative accepted by the Customer or a refund.
To place an order, the Customer selects the desired product or products, as well as any options offered, where applicable.
Before final confirmation, they are responsible for checking their cart, their delivery address, their contact details and payment information.
Final validation of the order entails an obligation to pay.
A confirmation is sent by email after the order has been registered.
CALMERAS may refuse or cancel an order when there is a legitimate reason to do so, particularly in the event of suspected fraud, manifestly incorrect information, or non-payment.
The applicable prices are those displayed on the Site when validating of the order.
Delivery costs and other amounts any applicable charges are presented before final payment validation.
CALMERAS may change its prices at any time. However, a price change has no effect on an order that has already been definitively validated.
Payment is made using of the solutions offered to the Customer when validating the order.
The order is definitively validated only after payment has been accepted by the relevant service provider.
Transactions are processed using to secure payment solutions. CALMERAS does not have direct access to the Customer's complete banking details.
Orders are prepared before they are handed over to the carrier.
After dispatch, delivery is generally effectuée sous 2 à 3 jours ouvrés in France and Europe.
Outside the European Union, the estimated time is generally of 3 to 5 business days.
These times refer to transit after dispatch and may exceptionally vary depending on the destination, the carrier or circumstances beyond CALMERAS's control.
Find more information on our page Delivery & returns .
Upon receipt of the order, the Customer is invited to check the condition of the package and the products received.
In the event of a damaged item, incorrect or missing, the Customer is invited to contact customer service as soon as possible.
To facilitate processing, it is recommended to provide the order number and, when useful, photographs of the product and package.
Where the right of withdrawal is applicable, the consumer has de 14 jours à compter de la réception of its order to inform CALMERAS of its decision to withdraw.
The request may be made by contacting customer service and indicating the order number as well as the product or products concerned.
After notifying its decision, the Customer must return the products within the time limits provided for by the applicable regulations.
In the event of withdrawal or simply changing one’s mind, the direct return costs are borne by the Customer.
This rule does not apply in the same way when a return results in particular an incorrect item, a non-conformity, a recognized defect or an error attributable to CALMERAS.
The products must be returned complete and in a condition compatible with their inspection and their potential resale.
Depreciation resulting from handling going beyond those necessary to establish the nature, the characteristics and proper functioning the depreciation of the product may be taken into account in accordance with the applicable regulations.
The right of withdrawal may be excluded in the situations expressly provided for by law, in particular for certain personalized products or for certain unsealed goods which cannot be returned for reasons of hygiene or health protection, where the statutory conditions for this exception are met.
When a refund is due following the valid exercise of the right of withdrawal, it is made in accordance within the time limits provided for by applicable regulations.
The refund is made, except in a specific authorized situation, au moyen du même mode de paiement as the one used for the initial order.
Where permitted by applicable regulations, CALMERAS may defer the refund until the products are recovered or until proof is provided before they are dispatched.
Also see our Refund Policy .
The Customer benefits from the statutory warranties mandatory requirements applicable to their purchase, in particular those concerning the conformity of the goods and any hidden defects, where these provisions apply to them.
These warranties apply independently of any commercial warranty that may be offered.
If a product has a defect or non-conformity, the Customer is invited to contact the customer service department with the order number and the information necessary to assess the request.
CALMERAS is liable of the performance of its obligations within the limits provided for under applicable regulations.
However, it shall not be liable may be incurred where the failure to perform results from an act attributable to the Customer, an external event or a circumstance presenting the recognized characteristics under applicable law.
No provision of these General Terms and Conditions does not deprive the consumer of a mandatory right for which it is legally entitled.
The personal data required for order processing, for delivery and customer relations are processed in accordance with applicable regulations.
For more information, see our Privacy Policy .
The content available on CALMERAS, including text, visuals, photographs, graphic elements, logos and visual identity, are protected by applicable intellectual property rules.
Any reproduction or use unauthorized reproduction or use may be prohibited in accordance with the applicable regulations.
In the event of a problem relating to an order, the Customer is invited to contact CALMERAS customer service as a priority in order to seek an amicable solution.
Where the applicable regulations provides for a mandatory mechanism on mediation or alternative dispute resolution, the corresponding information are made available to the consumer in accordance with the applicable obligations.
These General Terms and Conditions of Sale are interpreted in accordance with applicable law to the contractual relationship.
When a Customer acts in the capacity of acts as a consumer and benefits of mandatory provisions in their country of residence, these General Terms and Conditions of Sale may not have the effect of depriving them of the protections guaranteed to them by these provisions.
For any questions regarding an order, a delivery, a return or these General Terms and Conditions of Sale, the Customer may contact CALMERAS customer service via the page Contact us .
Complete information relating to the Site operator are available in the Legal Notice .
Where the right of withdrawal applies, the Customer may use the template below or submit any other statement a clear statement expressing their decision to withdraw.
For the attention of CALMERAS — contact details available in our Legal Notice.
Our customer service team remains available to assist you for any questions regarding a product, a delivery, a return or these General Terms and Conditions of Sale.
Contact CALMERASCALMERAS General Terms and Conditions of Sale — last updated: August 2026.
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