Where can I find my tracking information?
When tracking is available, the necessary information will be sent to you by email after your order has been dispatched. Also remember to check your spam folder.
CALMERAS
Order tracking
From confirmation of your purchase to delivery, find the main steps in your order’s journey and useful information to track its delivery.
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Track your order
with ease
As soon as your order is confirmed,
CALMERAS supports you throughout
the processing of your order.
When your parcel is dispatched, the
available tracking information
is provided so that you can track
its delivery.
Your order’s journey
From your basket to your door
01
Order confirmed
Your order is recorded and a confirmation email is sent to you with the main details of your purchase.
02
Preparation
Your items are carefully prepared before being handed over to the carrier.
03
Dispatch
When your order leaves our preparation process, the available tracking information will be sent to you.
04
Delivery
Your parcel is delivered to the address provided when placing your order.
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Delivery times
After dispatch, delivery is generally completed within 2 to 3 business days in France and Europe. Outside the European Union, the estimated delivery time is generally 3 to 5 business days.
Delivery & returns?
Need help?
If you have a question about the status of your order or its delivery, our customer service remains available to assist you. Please remember to provide us with your order number.
Contact usA question about your order?
If you cannot find your tracking information or if you need assistance with the delivery of your parcel, contact our customer service with your order number.
Contact CALMERASThe stated delivery times are indicative only after dispatch and may exceptionally vary depending on the destination or carrier.