Protected Connection
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CALMERAS
Secure Payment
Complete your order with peace of mind. CALMERAS uses dedicated payment solutions to offer a clear, fluid experience adapted to the methods available during your order.
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Your payment,
step by step
When you finalize your purchase,
the information necessary for the transaction
is transmitted to the payment services
used when placing the order.
CALMERAS then receives the necessary information
to confirm your payment,
register your order and ensure its follow-up.
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Payment Processing
The information required for payment is processed using the payment providers available at the time of your order.
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Immediate Confirmation
When payment is accepted, your order can be registered and an order confirmation is sent to you with the corresponding information.
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Confidentiality
Information related to your order is used for its processing, customer service and applicable obligations.
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Refunds
When a refund needs to be processed, it is handled according to applicable conditions and generally via the payment method used during the purchase.
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Assistance
If you have any doubts regarding a payment, an order or a refund, our customer service remains available to assist you.
Your order
What happens at the time of payment?
A simple journey from validating your cart to confirming your purchase.
01
Your Cart
Check your products, quantities and information before proceeding.
02
Payment
Select one of the options offered directly at checkout.
03
Validation
The relevant provider processes the payment request.
04
Confirmation
After validation, your order is registered and can be prepared.
Payment Methods
Options available at the time of your purchase
Available payment methods may vary depending on your location, your device or the solutions activated on the store.
The options actually available for your order are displayed directly when proceeding to payment, before the final validation of your purchase.
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Simple and transparent
You know the amount of your order and the available options before its final validation.
Payment refused
Your payment was not accepted?
A refusal may be related to the payment method, the information entered or the checks performed by the institution or provider concerned. You can check your information or try another available option.
Verification
Do you have a doubt about your order?
After a validated payment, check for receipt of your order confirmation. If in doubt, our customer service can help you check the status of your purchase.
Personal data
Payment and Privacy
To learn more about the data that may be used as part of an order or payment, consult our Privacy Policy . The rules applicable to orders are also detailed in our General Terms and Conditions of Sale .
A question about your payment?
Our customer service is available to assist you with an order, payment or refund.
Contact CALMERASCALMERAS — a payment experience designed to be clear and reassuring.