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CALMERAS
Secure Payment
Complete your order with peace of mind. CALMERAS uses dedicated payment solutions to offer a clear, seamless experience adapted to the payment methods available when you place your order.
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Your payment,
step by step
When you finalize your purchase,
the information necessary for the transaction
is transmitted to the payment services
used when placing the order.
CALMERAS then receives the necessary information
to confirm your payment,
record your order and ensure its proper processing.
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Payment processing
The information required for payment is processed using the payment providers available at the time of your order.
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Immediate confirmation
When payment is accepted, your order can be recorded and an order confirmation is sent to you with the corresponding information.
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Confidentiality
Information related to your order is used for its processing, customer service and applicable obligations.
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Refunds
When a refund needs to be processed, it is handled according to applicable conditions and generally via the payment method used during the purchase.
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Assistance
If you have any doubts regarding a payment, an order or a refund, our customer service team remains available to assist you.
Your order
What happens at the time of payment?
A simple process from reviewing your cart to confirming your purchase.
01
Your cart
Check your products, quantities and information before proceeding.
02
Payment
Select one of the options offered directly at checkout.
03
Validation
The relevant provider processes the payment request.
04
Confirmation
Once payment is approved, your order is recorded and can be prepared.
Payment methods
Options available at the time of your purchase
Available payment methods may vary depending on your location, your device or the solutions activated on the store.
The options actually available for your order are displayed directly at checkout, before you confirm your purchase.
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Simple and transparent
You can review your order total and the available payment options before confirming your purchase.
Payment declined
Was your payment declined?
A payment may be declined due to the payment method, the information entered or the checks performed by the institution or provider concerned. You can check your information or try another available option.
Verification
Have a question about your order?
After your payment has been approved, check that you have received your order confirmation. If you have any questions, our customer service team can help you check the status of your purchase.
Personal data
Payment and privacy
To learn more about the data that may be used as part of an order or payment, consult our Privacy Policy . The rules applicable to orders are also detailed in our General Terms and Conditions of Sale .
A question about your payment?
Our customer service is available to assist you with an order, payment or refund.
Contact CALMERASCALMERAS — a payment experience designed to be clear and reassuring.