Your order
Need information about an order you have placed, its confirmation or a change before shipment? Our team will assist you based on the progress of your order.
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Customer service
Our team is available to assist you before, during, and after your purchase. Quickly find the assistance suited to your request.
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Here to listen,
at every step
A question about a product, your order,
a delivery or a return?
The CALMERAS customer service team is here to assist you
so that we can provide a clear response tailored to your situation.
When your request concerns an existing order,
remember to provide us with your order number
to facilitate its processing.
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Delivery & tracking
Find information about delivery times, the delivery address and tracking of your parcel.
Delivery & returns↺
Returns & after-sales service
You have 14 days from receipt of your order to submit a return request, subject to the conditions applicable to the product concerned.
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Products & advice
A question about a material, momme, or size, silk care or an item's characteristics? Browse our information or contact our team.
View the FAQ!
A problem upon delivery?
If your parcel arrives damaged, incomplete, or you receive a different item from the one you ordered, contact us as soon as possible with your order number.
Report a problem€
Payment & security
Find essential information about the payment of your order and transaction security made on CALMERAS.
Learn moreHow can we help you?
If you cannot find the answer to your question, contact our customer service team directly. For a request related to an order, provide your order number so that we can quickly locate your file.
Contact CALMERASYou can also consult our FAQ to quickly find answers to the most frequently asked questions.